Returns and Refund

Returns & Refunds

At Tool Market, we're committed to bringing you top-quality products at unbeatable value. We're confident you'll love what you buy — but if something's not quite right, or you simply change your mind, we've got you covered.

Return Guidelines

Original Packaging
Your item must be returned in its original packaging, and that packaging should be in its original condition.

Checking Features
Keen to check a colour or feature first? No problem — just have a look without assembling the item or getting it dirty, so we can keep it in resalable condition.

Proof of Purchase
Please include your receipt or proof of purchase with your return, make sure there is purchase order number, name, contact number within the package.

How to Return Your Item

1. Request a Return Authorisation — Email us at customerservice@toolmarket.com.au within 14 days of receiving your item, and include photos of the product in its original packaging. Please note: items sent back without prior approval can't be accepted.
2. Receive Your Confirmation Email — We'll send you a confirmation email with further instructions and tracking details.
3. Quick Refund Processing — Refunds are typically processed within 7–14 business days of us receiving your returned item.

Change of Mind

We totally get it, sometimes plans change! Here's how change of mind requests work depending on where your order is in the process.

Within 48 hours of your order (before we've prepared or arranged shipping)
If you've changed your mind and no longer want your item, just let us know within 48 hours and we'll arrange a full refund, no fuss!
Want to tweak your order instead? Simply reach out and tell us what you'd like to change. If there's a price difference, our admin team will create the variation for you.

Once your item has been prepared by our warehouse
If your order has already been picked and packed and you'd like a refund, a $100 restocking fee applies for large or heavy items (such as Corten steel, artificial grass, and similar).
Good news: for NCC books and other light items, we won't charge this fee.
Prefer to adjust your order rather than cancel? No problem — instead of a refund, our admin team can process a variation on your order at this stage.

Once your order has been delivered
If you've received your order and would like a full refund due to a change of mind, a fee of 25% of the product value plus the shipping cost applies to help cover our costs.
Would you rather swap to a different item? We can do that too, the same 25% of product value plus shipping fee applies, and our admin team will process a variation to cover any price difference.

You can always reach out to customerservice@toolmarket.com.au for any return related questions, we're happy to help!