FAQs

We accept all major credit cards, PayPal, and Zip Pay.

Yes, you can request a return or exchange within 14 days of receiving your item. It must be unused, unassembled and in resalable condition, with its original packaging and proof of purchase. For refunds, a 20% restocking fee applies, the original delivery cost is deducted, and you pay return shipping. For exchanges, you pay return and replacement delivery costs. The restocking fee is waived if the replacement costs the same as or more than the original item. Any price difference will be charged or refunded. Email customerservice@toolmarket.com.au for approval before returning your item. Full details are on our Returns & Refunds page.

Yes! Our showroom is located at 195 Champion Road, Williamstown North, VIC 3016. Please email sales@toolmarket.com.au to enquire about viewing products and confirm availability before visiting.

Estimated delivery times from payment confirmation:
Small parcels (Australia Post): Standard 5–7 days, Express 1–3 business days
Larger items such as power tools: Standard 2–3 weeks, Express 1–2 weeks
Heavy and bulky items such as Corten steel and shelving: 2–3 weeks
Pre-order items: 8–12 weeks

These estimates include order processing. Express is shown at checkout where available. Delivery times may vary depending on your location, public holidays and transport conditions.

Once your shipment has been booked, we’ll email you tracking information or delivery details. Where available, you can track your order through the courier’s tracking service. If you need help, email customerservice@toolmarket.com.au.

Delivery costs depend on the size and weight of your order, your location and the delivery method selected. The total shipping cost is displayed at checkout before you complete your purchase.