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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
This ABCB Standard provides a set of technical provisions that if complied with will enable dwellings to better meet the needs of the community, including older people and people with mobility limitations.
This ABCB Standard has been adapted from the 'Silver' level requirements of the Livable Housing Design Guidelines (LHDG), fourth edition, 2017, which were first published by Livable Housing Australia.
It is important to note that this ABC Standard is not an exact replication of the LHDG. There are instances where adjustments have been made in order to convert the LHDG - which was drafted as a voluntary guideline - into a document suitable for use as a regulatory standard. There are also instances where adjustments have been made in response to stakeholder feedback provided through one or more of the consultation processes that occurred in the development of this document.
This ABC Standard is intended as a set of minimum necessary provisions rather than as an exemplar of best practice. This is consistent with the role of the National Construction Code (NCC), which calls up this ABCB Standard.
This ABCB Standard is not intended for use in designing specialist accommodation, nor is it intended to achieve equivalence with AS 1428.1. Therefore, its provisions may not accommodate the needs and abilities of all home occupants. Nonetheless, the features described herein are considered to be of most widespread benefit and use in the majority of circumstances.
Application
In this ABCB Standard, generic references are made to 'dwellings'. The specific application of this ABCB Standard to particular types of dwelling is determined according to the particular regulation or guideline in which the ABC Standard may be referenced.
In general, the provisions of this ABC Standard are designed for application to Class 1a buildings (houses and the like) and Class 2 sole-occupancy units (apartments), as defined in the NCC.
This ABCB Standard is referenced in the Deemed-to-Satisfy Provisions of Part G7 of NCC Volume One and Part H8 of NCC Volume Two.
This ABCB Standard is not intended to be read in isolation and must only be used in conjunction with the relevant Part of the NCC.
The ABCB will also publish a non-mandatory version of this ABC Standard based on the LHDG 'Gold' level requirements, which can be applied on a voluntary basis to achieve a higher level of livability.
Terms with a specific meaning
In this ABCB Standard, terms shown in italicised text have the meaning that they have in the NCC.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Standard 1 year manufacturer’s warranty
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